Tag Archives: strategy

The Apology Tool in the Leadership Toolbox

March 5, 2010

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Tiger Woods did it. Al Haig didn’t do it. Belatedly, John Edwards did it. Akio Toyoda has had to do several times in his short tenure as Toyota’s president. An apology is the tool in the leader’s toolbox that he or she doesn’t want to use. Leaders prefer denial to apology and often utilize denial […]

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